Payment Policy

At The Little Lounge, we aim to provide a seamless and enjoyable experience for families. To ensure clarity and fairness for all, please read through our payment policy below.

1. Payment Methods
- We accept the following payment methods:  
  - Credit & Debit Cards (Visa, MasterCard, American Express, Discover)  
  - Apple Pay  
  - Google Pay  
  - Cash (for in-person payments only)

2. Pricing
- All prices are listed on our website and at the front desk.  
- Pricing may vary depending on whether you are booking a single play session, purchasing a membership, or reserving for a special event.
- Taxes are applied as required by Florida law and will be added at checkout.

3. Booking Payment
- All open play sessions must be paid for at the time of booking.
- Reservations are not confirmed until full payment is received.
- Memberships are billed on a recurring monthly basis and will automatically renew at the same time each month unless cancelled.

4. Membership Payments
- Memberships are non-transferable and non-refundable.  
- Membership fees are billed monthly. A member’s card will be automatically charged every month on the same date of the initial sign-up date.
- Members can pause or cancel their membership at any time by emailing or calling us at least 7 days prior to the next billing cycle.
- Cancellations made after the billing date will result in the full month’s charge.

5. Late Payment
- If payment is not processed successfully for any reason (e.g., expired card, insufficient funds), members will be contacted to update their payment information.
- A late fee of $50 may apply if payment is not resolved within 7 days.

6. Refund Policy
- Open play session payments are non-refundable once booked. However, if you are unable to attend, you may reschedule your visit (with at least 24 hours’ notice).
- Memberships are non-refundable under any circumstances.
- Special event or class bookings are subject to our cancellation policy (see below).

7. Cancellation and No-Show Policy
- For Open Play Sessions:  
  - If you need to cancel your session, please do so at least 24 hours in advance to avoid being charged for the session.
  - No-shows will be charged the full price of the session.
- For Private Events or Classes:  
  - Cancellations made more than 5 days before the event will receive a full refund.
  - Cancellations made within 3 days of the event will be subject to a 50% cancellation fee.
  - Cancellations made within 24 hours will receive no refund.
  - A rescheduled event may incur additional fees based on availability.

8. Group Discounts & Promotions
- Discounts or promotions are only valid at the time of booking and may not be applied retroactively.
- Promotions cannot be combined with any other offer unless explicitly stated.

9. Changes to Payment Terms
- The Little Lounge reserves the right to modify the pricing structure, membership fees, and payment terms at any time. Members will be notified in advance of any changes to fees or billing cycles.

10. Security of Payment Information
- All payment transactions are securely processed using encrypted systems.
- We do not store sensitive payment information (such as credit card details) on our servers.

Thank You!
We appreciate your understanding and cooperation with our payment policy. Our goal is to provide a transparent and easy experience for all families, and we're always here to help with any questions.

For further assistance, please don’t hesitate to contact us.

Supervision Policy

At The Little Lounge, safety and enjoyment are our top priorities. To ensure a safe, secure, and pleasant experience for everyone, we have established the following supervision guidelines for all visitors.

1. Parent/Caregiver Supervision Required at All Times
  • Children must be supervised by a parent or legal guardian at all times.
  • We are a family-friendly play space, and all children must be accompanied by an adult who is actively monitoring their play and interactions.
  • The Little Lounge staff are not responsible for supervising children. Parents and caregivers are fully responsible for the safety and behavior of the children they bring.

2. Active Participation in Play
  • Parents and caregivers are encouraged to actively engage in the play with their children, especially in areas where assistance may be needed (e.g., climbing structures or interactive activities).
  • For children under the age of 2, parents or caregivers should remain within arm’s reach to provide support as needed.

3. Behavior Expectations
  • As part of our commitment to a calm and peaceful environment, we ask that parents or caregivers guide children in respectful and safe play.
  • If a child’s behavior becomes disruptive or unsafe, we ask that the parent or caregiver intervene immediately to correct the situation.
  • Aggressive behavior (hitting, pushing, etc.) is not acceptable, and children displaying these behaviors may be asked to leave the play area.

4. Safety Guidelines for Specific Areas
  • Certain areas of the play space may have specific safety guidelines.
  • Parents and caregivers are responsible for ensuring children follow these guidelines to prevent injury (e.g., using climbing structures safely or taking turns on equipment).

5. Areas for Parents and Caregivers
  • While children play in designated areas, we have comfortable seating for parents and caregivers to relax, observe, and stay within proximity of their child.
  • Please use these spaces to monitor your child while enjoying some time to yourself!

6. Responsibility for Personal Belongings
  • Parents and caregivers are responsible for their personal belongings. We encourage you to keep valuables in designated areas and take responsibility for your child’s items.

7. Unsupervised Children
  • Children are not permitted to be left unattended. If a child is found unsupervised or unattended, a staff member will notify the parent or caregiver immediately.
  • If the situation persists, we may request that the child leave the play area with their supervising adult.

8. Visiting with Multiple Children
  • Parents or caregivers who bring multiple children should ensure that they can provide adequate supervision for all children in their group.
  • If assistance is needed, please ask our staff for help.

9. Emergency Situations
  • In case of an emergency, parents or caregivers must respond quickly. Please be prepared to act if your child needs assistance, and always stay within close proximity to your child.
  • In the rare case of an injury, a staff member will immediately assist and contact you as the parent or caregiver.

10. Supervision During Special Events
  • For special events or private parties, the same supervision requirements apply. Each child must be supervised by their parent or caregiver throughout the event.
  • For large group bookings, we recommend assigning a designated responsible adult to oversee the group.
  • We appreciate your understanding and support in ensuring The Little Lounge remains a safe, fun, and nurturing environment for all families. If you have any questions about our supervision policy or need assistance, feel free to ask one of our friendly team members.

socks only

At The Little Lounge, we strive to create a clean, safe, and comfortable environment for children and their families. To maintain our high standards of hygiene and ensure the safety of everyone, we have implemented a sock-only policy for all visitors.

1. Socks Are Required for Everyone
  • All guests, including children and adults, must wear socks while in the play areas.
  • This helps keep our play spaces clean and comfortable for all families.
  • No shoes or bare feet are allowed inside the play zones at any time.

2. Why Socks?
  • Cleanliness: Socks help keep the floors free from dirt, germs, and debris, ensuring that our play space remains hygienic.
  • Safety: Socks provide a non-slip surface for children as they play, climb, and move around, reducing the risk of slips and falls.
  • Comfort: We want everyone to feel comfortable and cozy as they enjoy their time at The Little Lounge.

3. Forgot Your Socks?
  • If you forget to bring socks, no worries!
  • We have socks available for purchase at the front desk, so you can still enjoy your visit without interruption.
  • We recommend bringing a spare pair for your next visit to keep things simple!

4. Special Note for Parents/Caregivers
  • Adults must also wear socks inside the play areas.
  • We encourage parents and caregivers to model good hygiene by keeping socks on while interacting with children in the play space.

5. Keeping Our Space Clean
  • We ask that all visitors respect our sock-only policy to help maintain a clean and safe environment for everyone.
  • If you need assistance or have any questions about the policy, please don't hesitate to ask our friendly staff
  • We appreciate your help in keeping The Little Lounge a clean, safe, and welcoming space for families. Let’s work together to ensure that everyone has a comfortable and enjoyable experience!

sick Policy

At The Little Lounge, the health and safety of all families are our top priority. In order to create a safe and healthy environment for everyone, we ask that you please adhere to our sick policy to help prevent the spread of illness.

1. Stay Home If You’re Feeling Unwell
  • If you or your child are experiencing cold-like symptoms, fever, vomiting, diarrhea, or any other contagious illness, we kindly ask that you reschedule your visit.
  • Do not visit if you or your child have had a fever, vomiting, or diarrhea within the past 24 hours.

2. COVID-19 or Flu Symptoms
  • If you or your child have had any symptoms related to COVID-19 (such as cough, shortness of breath, loss of taste or smell, etc.), please refrain from visiting The Little Lounge until symptoms have fully resolved, and a negative test has been confirmed, if applicable.
  • If you or your child are showing flu-like symptoms (fever, chills, body aches), we ask that you stay home and avoid visiting until feeling better.

3. Mild Symptoms: Use Your Best Judgment
  • If your child has mild symptoms like a runny nose or slight cough, we ask that you use your discretion and determine if you feel comfortable visiting.
  • Please keep your child at home if they are not feeling 100% to protect other children and families in our space.

4. Rescheduling Visits
  • If you need to reschedule due to illness, please let us know at least 24 hours in advance to avoid a no-show charge.
  • We are happy to assist you with rescheduling your visit to a later time or date.

5. If Illness Is Notified During Visit
  • If your child becomes unwell while visiting, we ask that you leave the play area immediately and take your child home. This is to prevent the spread of illness to other children and families.
  • We will assist you in any way we can, but please be mindful of the well-being of others during your visit.

6. Cleaning and Hygiene
  • We regularly clean and sanitize our play areas and high-touch surfaces throughout the day, but we encourage everyone to practice good hygiene by washing hands frequently and using hand sanitizer stations throughout the space.
  • Please encourage your child to cover their mouth when coughing or sneezing, and to wash their hands after using the restroom or touching any shared surfaces.

7. When You Can Return
  • You may return to The Little Lounge once your child or you are feeling fully recovered, free of symptoms, and have been symptom-free for at least 24 hours without the use of medication.
  • If you or your child have had a contagious illness, we ask that you wait until you have been cleared by a medical professional before returning.

Thank You for Keeping Our Community Safe!

We appreciate your cooperation in helping us maintain a clean, healthy, and safe environment for all families. Together, we can ensure that everyone enjoys a healthy experience at The Little Lounge.

Feel free to reach out to us with any questions or concerns, and let us know if you need to reschedule your visit.

Health and Safety Policy

At The Little Lounge, we take the health and safety of our visitors seriously. To maintain a clean, safe, and enjoyable environment for all families, we have implemented rigorous sanitization protocols and hygiene practices. Our goal is to ensure that every child and caregiver can have fun in a space that prioritizes cleanliness and well-being.

1. Regular Cleaning and Disinfection
  • Daily Deep Cleaning: Our entire facility is thoroughly cleaned and sanitized at the start and end of each day to ensure every surface is disinfected and safe for play.
  • High-Touch Areas: We focus extra attention on cleaning high-touch areas, such as doorknobs, light switches, railings, play structures, and seating areas. These are sanitized multiple times throughout the day.
  • Toys and Equipment: All toys and play equipment are sanitized frequently using child-safe, non-toxic cleaning products. Toys that cannot be sanitized immediately are rotated and disinfected at the end of each day.

2. Hand Hygiene Stations
  • We provide multiple hand sanitizing stations throughout the facility, including near the entrance, restrooms, and play areas.
  • Encourage Handwashing: We encourage children and adults to wash their hands with soap and water, especially before eating, after using the restroom, and after playing in the activity zones. We also have sanitizing stations available for quick use between washings.

3. Air Quality and Ventilation
  • Ventilation: We maintain a well-ventilated environment with regular airflow to reduce the potential for airborne pathogens.
  • Air Filtration: We use high-quality air filters and purifiers throughout our space to maintain clean air for everyone.

4. Staff Training and Health
  • Ongoing Staff Training: Our team members are regularly trained on the latest cleaning protocols, hygiene standards, and health safety measures.
  • Health Screenings: All staff are required to complete a daily health screening before their shift, ensuring that they are fit and healthy to work in the facility.

5. Personal Hygiene and Protective Gear
  • Our staff wears protective gear (such as masks and gloves) as needed, particularly when handling toys, food, or cleaning materials.
  • Socks-Only Policy: To prevent the spread of dirt and germs, all guests (children and adults) are required to wear socks at all times within the play areas. Clean socks are available for purchase if needed.

6. Cleaning Procedures for Restrooms and Changing Areas
  • Restrooms and changing areas are cleaned and disinfected several times a day, with a focus on all touch points, including toilets, sinks, and changing tables.
  • Sanitary Wipes are available in the restroom for families to use as needed to ensure personal hygiene standards.

7. Illness Prevention and Protocols
  • If a child or adult shows signs of illness (such as a cough, fever, or runny nose), we ask that they refrain from visiting until they are feeling better and have been symptom-free for at least 24 hours.
  • We monitor all guests to ensure they are following our Sick Policy to prevent the spread of illness.

8. Cleaning Materials
  • We use eco-friendly, child-safe disinfectants and cleaning products to ensure the health of both our visitors and the environment.
  • All products used are non-toxic and comply with the highest standards for child-safe care.

9. Protocols for Special Events and Group Bookings
  • For private events or group bookings, we ensure that all areas are deep cleaned before and after each session.
  • We also ask that event hosts encourage guests to follow our hygiene protocols, including using hand sanitizing stations and wearing socks at all times.

10. Continuous Monitoring and Improvements
  • Our health and safety protocols are regularly reviewed and updated to align with the latest guidelines from health authorities.
  • We welcome feedback from our community and encourage guests to reach out if they have suggestions or concerns regarding our cleanliness and safety standards.

Thank You for Helping Us Maintain a Safe and Healthy Environment!
We appreciate your cooperation and support in keeping The Little Lounge a clean, safe, and enjoyable place for all families. If you have any questions or concerns regarding our health and safety protocols, please feel free to contact us.

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